WHO WE ARE

Our Company

We are Mobile Bitz — the UK’s trusted and leading mobile phone accessories and repair specialists, serving customers for more than 17 years. Realising a dire need for a reliable, efficient and trustworthy repair specialist, we at Mobile Bitz, embarked on our journey in 2003 to fill this void.

Mobile Bitz started out small with a stand-alone kiosk at Queensmere Observatory Shopping Centre in Slough. And today we pride ourselves for building a widespread network of 70 outlets that are operating in major shopping centres, nationwide such as Westfield, Bluewater, intu Lakeside etc.
 
The success of our business owes much to our strong business values which are part of our business DNA, and are at the core of everything that we do and how we serve our clients. They are our pillar of strength and serve as guiding principles in the way we work.

Our Values

  • Serving clients with integrity,
  • Maintaining a consistent and high standard of service delivery,
  • Providing quality and innovative solutions and quick repair services,
  • Delivering excellence in service, each and every time; and
  • Striving for complete customer satisfaction.

What We do

At Mobile Bitz, we diagnose and offer express repairs for smartphones and devices of most of the industry leading brands including Apple (iPhone, iPod, and iPad repairs), Samsung, Motorola, Huawei, One Plus, Nokia, Sony, HTC, LG, etc. Our goal is to provide you with top quality and quick tech repair services.  From minor repairs like screen replacements, fixing camera malfunctions and boosting batteries to complex issues like data recovery, liquid damage and logic board repair, we can help you with them all.  In most cases, we offer while-you-wait turnaround times, which means same-day diagnostic and repair services. However, for complex problems your device may be sent to our technical lab at our head office located in Middlesex.  Other areas that we specialise in include mobile phone / tablet accessories, and phone unlocking.

Our Approach

To deliver what we promise, we have a team of highly-trained, accredited and skilled repair technicians who have unmatched expertise and technical prowess in fixing faults and issues in all types of mobile phones.

Our technicians follow the highest standards and make sure that your personal data stays secure in your mobile phone. And because of the fact that we use regulated processes, quality parts and expert technicians to deliver you the best in repair service, we back it with a 12 month no fuss warranty on every repair that we perform. This not only shows our confidence in our service, but also provides our customers with peace of mind that we won’t leave them hanging.

We offer three types of repair services. These include ‘in-store repairs’ where you can walk into any of our stores and book an appointment for your device repair. We will fix minor repairs the same day within 30 minutes.